Privacy Policy

Privacy Policy
Effective Date: March 24, 2026

At XMQJ.com, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you may have regarding your information.

This website is operated by Shanghai Xinma Busbar Bridge Frame Co., Ltd. The company provides cable tray systems, busway products, seismic bracing systems, and related support services for industrial and infrastructure applications. Public contact information shown on the website includes an address in Fengxian District, Shanghai, China, and contact channels including email and phone/WhatsApp.

1. Who We Are

This website is operated by:

Shanghai Xinma Busbar Bridge Frame Co., Ltd.
No.333, Chihua Road, Zhelin Town, Fengxian District, Shanghai, China 201400
Contact Person: Steven Tu
Email: dayou@xmqj.com
Tel: +86-21-3361 8892
Mobile / WhatsApp / WeChat: +86-19016769872

If you have any questions about this Privacy Policy or about how your personal information is handled, please contact us using the details above.

2. Information We Collect

We may collect the following types of information:

2.1 Information You Provide Directly

You may provide personal information when you:

submit an inquiry through our contact form
request a quotation
email us directly
communicate with us by phone, WhatsApp, or other business channels
download product documents or request technical support

This information may include:

your name
company name
email address
phone number
country or region
job title
project requirements
any other information you choose to include in your message

2.2 Information Collected Automatically

When you visit the website, we may automatically collect certain technical and usage information, such as:

IP address
browser type and version
device type
operating system
referral source
pages viewed
visit date and time
approximate geographic location inferred from IP
on-site activity and interaction data collected through cookies or analytics tools

2.3 Cookies and Similar Technologies

We may use cookies and similar technologies to:

keep the website functioning properly
remember language or display preferences
understand how visitors use the website
improve website performance and user experience
measure traffic and page engagement

Google notes that GA4 website tags may use first-party cookies such as _ga and _ga_<container-id> to distinguish users and persist session state.

3. How We Use Your Information

We may use your information to:

respond to inquiries and quotation requests
provide product, technical, or sales support
communicate with you about your project or purchasing needs
send requested catalogs, specifications, drawings, or other materials
improve website content, navigation, and performance
monitor website traffic and usage trends
maintain website security and prevent misuse
comply with applicable legal, regulatory, or contractual obligations
establish, exercise, or defend legal claims where necessary

4. Legal Basis and Business Purpose

Where required by applicable law, we process personal information only when we have a valid legal basis, including:

your consent
the need to respond to your request before entering a business relationship
our legitimate interests in operating, securing, and improving our website and services
compliance with legal obligations

5. How We Share Information

We do not sell your personal information.

We may share your information only when reasonably necessary with:

employees or internal teams handling sales, support, exports, or technical communication
website hosting providers, IT service providers, and maintenance partners
analytics, security, or translation service providers supporting website functionality
logistics, certification, or business partners where necessary to fulfill your request
government authorities, regulators, courts, or law enforcement if required by law
professional advisors such as legal, accounting, or compliance consultants where necessary

Any such sharing is limited to the extent reasonably necessary for the relevant purpose.

6. International Data Transfers

Because our business operates internationally, your information may be processed or accessed in countries other than your own, including China and other countries where our service providers or business partners operate.

When we transfer personal information across borders, we take reasonable steps to protect it in a manner consistent with applicable law and appropriate business safeguards.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

responding to inquiries
maintaining business records
supporting ongoing customer or project communications
complying with legal, accounting, tax, or regulatory obligations
resolving disputes and enforcing agreements

Retention periods may vary depending on the nature of the data and the purpose for which it was collected.

8. Your Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information, such as the right to:

request access to your personal information
request correction of inaccurate information
request deletion of your information
object to or restrict certain processing
withdraw consent where processing is based on consent
request a copy of certain information you have provided

To exercise any of these rights, please contact us at steven_tu@xmqj.com. We may need to verify your identity before responding to your request.

9. Cookies Choices

Most web browsers allow you to control cookies through browser settings. You may choose to block or delete cookies, but doing so may affect certain website functions or your browsing experience.

If we implement a separate cookie banner or consent tool in the future, your choices may also be managed through that tool.

10. Website Analytics and Third-Party Tools

We may use third-party tools or plugins to support website operation, analytics, language display, spam prevention, security, embedded content, and other website functions.

These tools may collect technical information directly from your browser or device in accordance with their own privacy terms. Where third-party services are used, your interaction with those services may also be governed by the privacy policies of those providers.

11. Third-Party Links

Our website may contain links to third-party websites, standards organizations, partner sites, or external resources. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review their privacy policies before providing personal information to them.

12. Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or storage system can be guaranteed to be completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

13. Children’s Privacy

This website is intended for business users and professional audiences. It is not directed to children, and we do not knowingly collect personal information from children.

If you believe that a child has provided personal information through this website, please contact us so that we can review and delete the information where appropriate.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or business operations. When we do, we will post the updated version on this page and revise the Effective Date above.

Your continued use of the website after any update means you acknowledge the revised Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or about our handling of personal information, please contact:

Request A Quote